Privacy Policy

CruiseConnect Philippines ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. By using CruiseConnect, you consent to the practices described in this policy.

We collect the following types of information:

Personal Information

• Name, email address, phone number, and date of birth
• Nationality and government-issued ID details (for booking purposes)
• Billing and payment information
• Passenger details provided during booking

Usage Information

• Browser type, device information, and IP address
• Pages visited, time spent, and navigation patterns
• Search queries and booking history
• Cookies and similar tracking technologies

• Process bookings and manage your account
• Communicate booking confirmations, updates, and receipts
• Provide customer support and respond to inquiries
• Personalize your experience and recommend cruises
• Improve our platform, features, and services
• Comply with legal obligations and prevent fraud
• Send marketing communications (with your consent)

We share your information only in the following circumstances:

• Cruise Line Partners: Passenger details necessary to fulfill your booking.
• Payment Processors: Payment information to process transactions securely.
• Service Providers: Third-party services that assist with email, analytics, and customer support.
• Legal Requirements: When required by law, court order, or government regulation.

We implement industry-standard security measures including encryption (SSL/TLS), secure payment processing, access controls, and regular security audits to protect your data. However, no method of electronic transmission is 100% secure.

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for 7 years for legal and accounting purposes. You can request account deletion through your profile settings.

• Access your personal data
• Correct inaccurate or incomplete data
• Object to data processing
• Request erasure of personal data
• Data portability
• Lodge a complaint with the National Privacy Commission

We use cookies to enhance your experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser. Disabling cookies may limit certain features of the Platform.

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

Our Platform is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Platform. Your continued use after changes constitutes acceptance.

If you have questions about this Privacy Policy or wish to exercise your rights, contact our Data Privacy Officer at privacy@cruiseconnect.ph or visit our Contact page.