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Booking & Reservations
3 questions

Simply browse our cruise packages, select your preferred sailing date, choose your cabin, and complete the booking form. Payment can be made via credit card, GCash, Maya, PayPal, or bank transfer.

Yes! We support group bookings of up to 50 passengers. For groups larger than 10, contact our group sales team for special rates and exclusive perks.

We recommend booking at least 2-3 months in advance for popular routes like Palawan and Boracay. Some specialty cruises like Tubbataha diving sell out 6 months ahead.
Payment & Billing
3 questions

We accept Visa, Mastercard, GCash, Maya (PayMaya), PayPal, bank transfers (BDO, BPI, Metrobank), and Dragonpay. All payments are secured with 256-bit SSL encryption.

Yes! For bookings over ₱30,000, we offer 3-month and 6-month installment plans through major credit cards and GCash. A 2% processing fee applies.

Full payment is required at the time of booking. For installment plans, the first payment is due at booking and remaining payments follow the agreed schedule.
Cancellations & Refunds
2 questions

Free cancellation up to 30 days before departure. 50% refund for cancellations 15-29 days before. No refund for cancellations within 14 days. Travel insurance is recommended.

Refunds are processed within 5-7 business days for credit cards, 3-5 days for e-wallets (GCash/Maya), and 7-14 days for bank transfers.
Onboard Experience
2 questions

Yes, satellite Wi-Fi is available on most ships. Speeds vary depending on location. Wi-Fi packages start at ₱2,000 for the duration of the cruise.

Most ships have kids' clubs for ages 4-12 with supervised activities. Family-friendly entertainment includes movie nights, pool games, and educational programs about marine life.
Travel Documents
2 questions

For domestic Philippine cruises, a valid government ID is sufficient. For international sailings (Singapore, Hong Kong, Japan), a passport valid for at least 6 months is required.

As of 2026, COVID-19 testing and vaccination requirements have been lifted for most Philippine cruises. Check specific cruise line policies for the latest guidelines.
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